Privacy Policy

Effective Date: 1 August 2026

Privacy at Laura Fray Bespoke

At Laura Fray Bespoke, every garment, bridal veil and accessory is created with care, craftsmanship and attention to detail. The same care extends to the personal information you share with me.

Whether you’re enquiring about a bespoke commission, visiting the studio, or beginning your bridal journey, I understand that you are placing your trust in me. This Privacy Policy explains what information I collect, why I need it, how it is protected, and the choices you have regarding your personal data.

I am committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who I Am

Laura Fray Bespoke

LF Bespoke

Studio 14–15

Manchester Craft & Design Centre

Manchester

M4 5JD

Email: LF@laurafraybespoke.co.uk

If you have any questions about this Privacy Policy or how your information is used, I will always be happy to help.

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The Information I Collect

To create garments, bridal veils and accessories that are uniquely yours, I may collect:

Your name and contact details
Your postal address
Your email address
Your telephone number
Body measurements required for bespoke garments
Design ideas, inspiration images, sketches and project notes
Details relating to fittings, consultations and appointments
Correspondence between us by email, telephone or through my website

I do not collect or store payment card details or bank account information. Payments made by bank transfer are recorded solely for accounting purposes.

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Why I Collect Your Information

I only ask for information that helps me provide the personal service you would expect from a bespoke designer.

Your information allows me to:

Respond to your enquiries
Prepare quotations
Design and create bespoke garments, bridal veils and accessories
Draft patterns using your individual measurements
Arrange consultations and fittings
Keep you updated throughout your commission
Confirm receipt of payments
Meet legal, accounting and tax obligations

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The Legal Basis for Processing

Under UK GDPR, I process your personal information because:

it is necessary to fulfil the contract between us;
it enables me to operate and manage my business effectively;
it allows me to comply with legal obligations, including accounting requirements; and
where applicable, you have given your consent to receive marketing communications.

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Looking After Your Information

Your privacy is important to me.

Personal information is stored securely using password-protected devices, secure email systems and, where necessary, carefully stored paper records.

Your information is kept only for as long as necessary to complete your commission, comply with legal obligations or resolve any queries.

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Sharing Your Information

Your personal information will never be sold, rented or shared for marketing purposes.

Where necessary, I may share limited information with trusted organisations such as:

delivery and courier companies;
professional accountants or advisers;
HM Revenue & Customs (HMRC); or
other authorities where required by law.

Only the information required to provide these services will ever be shared.

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Website Enquiries

If you contact me through my website or by email, I will use your details solely to respond to your enquiry or discuss your commission.

I believe in personal communication rather than unwanted marketing, so you will never be added to a mailing list unless you have specifically asked to join one.

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My website may use cookies to improve your browsing experience and understand how visitors use the site.

These cookies may help:

keep the website functioning correctly;
remember your preferences; and
anonymously analyse website performance to improve the experience for future visitors.

You can manage or disable cookies through your browser settings at any time.

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Your Rights

You have the right to:

access the personal information I hold about you;
ask for incorrect information to be corrected;
request that your information is deleted where appropriate;
object to or restrict certain processing;
request a copy of your information in a portable format where applicable; and
withdraw your consent where processing relies upon it.

If you would like to exercise any of these rights, simply get in touch using the contact details above.

Should you ever feel that your information has not been handled appropriately, you also have the right to contact the Information Commissioner’s Office (ICO).

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Changes to This Policy

This Privacy Policy may occasionally be updated to reflect changes in legislation or the way Laura Fray Bespoke operates. The most recent version will always be available on this website.

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Contact